This Privacy Policy describes how Daughter Water LLC, doing business as Family First Water, collects, uses, and shares information about you when you use our website or services.
We collect information you provide, including your first and last name, phone number, home address, and email address. We also automatically collect certain information when you visit our website, including your IP address, browser type, and pages visited.
We use the information we collect to schedule and confirm your free in-home water test, to contact you by phone or SMS regarding your appointment or our services, to respond to your inquiries, to improve our services, and to comply with legal obligations.
By providing your phone number and checking a consent box on our website forms, you expressly consent to receive SMS text messages from Daughter Water LLC DBA Family First Water at the number you provided. Our forms present separate, optional consent options: one for non-marketing transactional messages (appointment confirmations, scheduling, reminders, and service follow-ups) and one for marketing messages (offers, discounts, and announcements). Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at 916-465-3358. Consent to receive SMS messages is optional and is not a condition of any purchase.
We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who help us operate our business, with Home Depot and its financing partners only as needed to process a financing application you choose to initiate, and with law enforcement when required by law.
Our website may use cookies and similar tracking technologies, including the Meta Pixel and Google Analytics, which collect anonymized data about how visitors interact with our website. You can control cookies through your browser settings.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we work to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You have the right to access, update, correct, or delete your personal information, and to unsubscribe or opt out of SMS communications at any time by replying STOP. California residents may have additional rights under the CCPA. To exercise any of these rights, contact us at Familyfirstwater@gmail.com.
Our website and services are not directed to children under 13, and you must be at least 18 to opt in to our SMS program. We do not knowingly collect information from children under 13.
See also our Terms & Conditions.